This document is for use by telecommunications carriers to know how to interface with PriorityONE to handle LNP requests. The web site porting.p1tel.com redirects here.
- About PriorityONE
- PriorityONE Telecommunications (ACNA PYO) is a subsidiary of Eastern Oregon Net, Inc. (EONI)
- PYO has a single LRN 5416242999
- PYO SPID is 0760
- PYO only does business in Oregon
- PYO uses long timers (T1 and T2)
- Port Out Requests
- All requests should be submitted via our vendor port-out portal (VPOP)
- Sign up for VPOP access
New registrations take one business day to activate before you can start submitting port-out requests in the portal. Be sure to register as soon as possible to avoid any delays. - Login to VPOP
- Need help?
- VPOP knowledge base
- for technical support for VPOP system call 1-800-PORTING (800-767-8464)
- Sign up for VPOP access
- If you require a customer service record (CSR) you can place a check in the CSR certification box in the port out request within VPOP.
- Firm Order Committment (FOC) date is issued via VPOP.
- Requests submitted via email address or by any other method may incur significant delays in processing or may not be processed.
- All requests should be submitted via our vendor port-out portal (VPOP)
- Hours of operation and holidays
- Normal business hours are Mon-Fri 8am to 5pm Pacific Time.
- Closed for holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, New Years Eve)
- After hours emergency assistance may be available at billable rates.
- Porting Intervals:
- Simple Ports of 1-9 TNs = 1 business day.
- Complex Ports 10 or more TNs = 3-5 business days.
- Submissions received after 2pm Pacific time will be considered received the next business day.
- You should complete your porting activation within 5 business days after FOC date.
- NPAC normally will allow a porting to activate more than 30 days after FOC date.
- Escalation Procedures and Contact:
- If you have a problem with your CSR/LSR requests or have not received a response within 2 business days please follow the below escalation list:
- Level 1 email lnpadmin@p1tel.com
- Level 2 call provisioning escalation: 541-624-2640
- Level 3 call network operations center: 541-962-6363
- If you have a problem with your CSR/LSR requests or have not received a response within 2 business days please follow the below escalation list: