Because EONI / PriorityONE was acquired by Ziply Fiber some analog voice phone services served on our Adtran systems were migrated in February 2024, to the Ziply Fiber voice network. Telemarketing Do Not Disturb service For customers that have utilized the Telemarketing Do Not Disturb service (where callers are required to press 1 to complete the […]
Category: voice
Equipment Manufacturer Quick Start Guides
Cisco SPA122 Grandstream HT812 Yealink T46S T48S T53W T54W T57W
How to make conference call
Initiating a Conference Call (also called a 3 way call) These instructions work for Yealink and Polycom business phone Tap Conference during an active call. The call is placed on hold. Enter/dial the number of the second party, and then tap Conference. Tap Conference again when the second party answers. Three parties are now joined […]
phone service safety and reliability
911.eoni.com and voicereliability.eoni.com redirect here Our goal is to always provide reliable phone service. Please review this guide carefully to make sure you understand the limitations to phone services provides by EONI and PriorityONE Telecommunications. EONI and PriorityONE phone service may use a form of Voice over Internet Protocol (VoIP) to deliver phone service. VoIP […]
voice mail vs answering machine
Frequently customers feel they prefer an answering machine rather than using our voice mail service. Advantages of voice mail over answering machine: delivers copies of messages to email with the date, time, caller ID and audio recording, easily played back on smart phone or PC can access remotely from any phone never has to have […]
Setting Up and Accessing Your Basic Home Voice Mail (analog)
The following instructions are for voice mail typically used at home or your business associated with a single telephone number delivered via analog (not VoIP). If you are looking for the VoIP voice mail click here. If you are associated with a business using Yealink or Polycom desk phones please click here. To check voice mail […]
receiving calls from correctional facilities
Each correctional facility (prison, jail, etc) has a specific way for inmates to place phone calls. Please contact the specific correctional facility for details on how to receive calls from inmates. For Oregon Department of Corrections facilities see these instructions:https://www.oregon.gov/doc/contact-inmate/Pages/phone-calls.aspx
reporting phone call problems
callproblem.eoni.com redirects here If your phone service is not working or you have problems with every call please contact us to repair your phone. If only some calls do not not work correctly please use this page to submit a problem phone call report. Please visit this page as soon as possible after the problem […]
Setting Up and Accessing Your Basic Home Voice Mail (VoIP)
The following instructions are for voice mail typically used at home or your business associated with a single telephone number served with VoIP. If you are looking for the analog voice mail click here. If you are associated with a business using Yealink or Polycom desk phones please click here. Your ID is your 10 […]
Recognizing and Categorizing Symptoms of Voice Quality Problems
This is a useful article from Cisco Systems applicable to all voice services.